Announcement

12 September 2021

COVID-19

Latest Shipping Update

1. NORMAL SHIPPING

Shipping from Japan to United States, United Kingdom, Germany, France, Indonesia, Malaysia, Netherlands, New Zealand, Qatar, Hong Kong, Singapore, Switzerland, United Arab Emirates, Israel and more still operates as usual. If your country is not listed in one of the tables below then shipping from Japan to your country is conducted as usual. However, please expect certain delays due to limited number of passenger flights from Japan to your country and longer processing time by customs and your local post office. Please kindly add your desired products to the cart and then select you country on the checkout page to see available shipping options.

2. ONLY SHIPPING by SEA

Shipping to all countries below can only be provided by SEA which, according to the Japan Post estimation, takes around 1-3 months. If your country is listed in the below table then please choose FREE or the cheapest available shipping option on the checkout page.

AMERICAS Aruba, Antigua and Barbuda, British Virgin Islands, El Salvador, Bonaire, Saba and Sint, Eustatius, Cuba, Curacao, Grenada, Costa Rica, Jamaica, Saint Maarten, Saint Christopher and Nevis, Saint Vincent, Saint Lucia, Turks and Caicos, Dominica, Dominican Republic, Trinidad and Tobago, Nicaragua, Bermuda, Haiti, Bahamas, Barbados, Belize, Montserrat, Guyana Suriname, Brazil, Peru, Puerto Rico
EUROPE Azerbaijan, Albania, Armenia, Italy, Uzbekistan, Macedonia, Greece, Kyrgyz, Kosovo, San Marino, Georgia, Turkmenistan, Vatican, Belarus, Malta, Moldova, Liechtenstein, Romania, Russian Federation
ASIA Afghanistan, India, Sri Lanka, Myanmar, Nepal, Bangladesh, Lao People’s Democratic Republic Laos
MIDDLE EAST Iran, Saudi Arabia, Turkey
OCEANIA Australia, New Caledonia, Kiribati, Tuvalu, Papua New Guinea, Pitcairn, Wallis and Futuna
AFRICA Ascension, Angola, Uganda, Egypt, Eswatini, Ethiopia, Eritrea, Ghana, Cape Verde, Gabon, Guinea-Bissau, Kenya, Ivory Coast, Congo, Sao Tome and Principe, Zambia, Sierra Leone, Equatorial, Guinea, Seychelles, Senegal, St. Helena, Tanzania, (United Rep.) Togo, Tristan da Cunha, Nigeria, Namibia, Burundi, Madagascar, Malawi, South Africa, South Sudan, Mauritius, Mozambique, Rwanda, Lesotho, Reunion

3. NO SHIPPING AVAILABLE TEMPORARILY

Shipping to all countries below can NOT currently be provided. Your country has temporarily suspended any form of air or sea shipping from Japan due to COVID-19 outbreak. You can still order products now and we will ship it as soon as the suspension is over. We sincerely apologise for the inconvenience caused by your country’s decision and hope the suspension will be removed very soon.

AMERICAS Canada, Chile, Guatemala, Cayman, Panama, Honduras, Uruguay, Ecuador, Paraguay, Venezuela
ASIA Bhutan, Brunei, Mongolia
MIDDLE EAST Iraq, Syria, Bahrain
OCEANIA Samoa, Fiji, French Polynesia
AFRICA Djibouti, Zimbabwe, Chad, Tunisia, Botswana, Mauritania