Our QAP (Quality Assurance Policy) is very strict and we would never send a damaged product to you. However, we are aware that sometimes items could get damaged during international transportation process by Japan Post and/or your country’s Post Office. If your item is damaged at that time of receiving your parcel, please let us know asap and we will submit a damage report to Japan Post, who will launch an official investigation into why, how and by whom your item was damaged.
Ultimately Japan Post and your country’s Post Office are responsible for investigating your case and for compensating your damaged item if your case is proven eligible. Unfortunately Takaski.com cannot influence their official investigation nor compensation assessment.
Please contact us within one week of your package arrival. To process your claim, first we will ask you to provide photos or a video of the damaged product, which we might submit to Japan Post along with an official damage report.
Second, you’ll need to submit a damage report to your post office in your local area (please bring your ID such as a driving license).
Once two damage reports are received by Japan Post, they will investigate and inform the sender the result of their investigation. When a compensation payout is received at our store, we’ll ask you to resend the damaged item back to Tokyo (you’ll be reimbursed for the shipping fee) and upon arrival of the item, a replacement will be dispatched to the address of the customer. Please note that the replacement cannot be sent to a different person or address under no circumstance.
Assistance with your claim won’t be available if:
- Seven days after your package is officially declared “delivered in the online tracking information.
- There is no provision of images of the damaged product upon request.
- The product is not deemed to be damaged or defective after assessing the images provided by you.
- The product has been previously used.